Frequently
Asked Questions
By
members
1. I received an email/postcard/phone call
from a company asking for my personal information. They said they were working on a directory
for American Legion Department of Montana.
Is this a legitimate project, or is it a scam?
We have partnered
with PCI (also known as Publishing Concepts) to produce our new members
directory. PCI is a company located in
Dallas, TX that publishes directories for educational institutions,
fraternities, sororities and military organizations across the nation. This
project allows American Legion Department of Montana to receive important
updates to our database so we know more about our members and how we can better
serve you and future members.
2. How do I know my information will only
be used for directory purposes?
American Legion Department of Montana has a
contractual agreement with PCI that states:
a. The names, addresses and information provided to PCI by American Legion Department of Montana for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.
a. The names, addresses and information provided to PCI by American Legion Department of Montana for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.
b. The Directory will be made available only to
members of American Legion Department of Montana. Upon completion of the
project, PCI will return to American Legion Department of Montana any and all
electronic files that have been supplied by American Legion Department of
Montana or produced by PCI in connection with the production of the Directory.
3. I would like to verify and update my
information. How may I do this?
If you have received a postcard or an email
with a telephone number, you may call the number to speak with a dedicated
representative for the American Legion Department of Montana project. The
representative will verify all the information we have on file for you and make
any updates where needed. One of the numbers for the American Legion Department
of Montana members is 866-786-1604.
If you have received an email with an embedded
link, you may go to the online site to review your information. If you have questions, you may call PCI’s
customer service desk at 1.800.982.1590.
4. Can anyone purchase a directory?
The American Legion Department of Montana members
Directory is available for sale only to American Legion Department of Montana members.
5. When will I receive my directory?
The total duration of the directory project is
about 12 months. Since we began the
project in December of 2017, the directories will be distributed in December
2018.
6. I ordered a package containing the
Discounted Companion Airline Certificate, but I haven’t received the post card
requesting verification of my address.
For those who purchase a package containing the
Discounted Companion Airline Certificate, they will receive a postcard within 2
-3 weeks and will direct them to go to the PCI website to initiate the
certificate process by entering their ID # and order # (shown on the postcard)
and verify their mailing address. Alternatively, the buyer can call a
toll free number (also shown on the postcard) and leave a voicemail to initiate
the certificate process.
You will receive a
business envelope that contains the guidelines, terms and conditions, as well
as the certified voucher from Award Headquarters so you can begin to make your
travel arrangements.
- Basics
of the certificate program:
- The
Discounted Companion Airline Certificate allows the holder to purchase
two round trip tickets for a bundled rate.
- The
Certificate is:
- 200
US Destinations (continental US)
- NO
BLACKOUT DATES
- 40
Plus Airline Carriers
- 24/7
Online Booking
- 7-Day
Advance Purchase
- Frequent
Flier Miles for Both Passengers
- Low
Price Guarantee
- Fully
Transferrable
7. Can I choose some or all of my
information not to be printed in the directory?
When you call to update your information, you
can tell the representative what information you would prefer to have excluded.
You may also communicate this information to the PCI customer service desk
(1.800.982.1590) or to the Department.
8. I ordered a directory/package over the
phone and would like to cancel my order.
How do I do this?
Call the PCI customer service help desk at
1.800.982.1590, and they will take care of this for you.
